Terms of Service

1. Parties & Binding Agreement

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Contractor,” “Customer,” “you,” or “your”) and Galaxy Nova Technologies and Innovations (“GNTI,” “we,” “us,” or “our”), the parent technology entity operating the AIRI software platform.

By creating an account, connecting an inbound phone number, or using our services, you confirm your acceptance of these Terms.

2. Scope of Software Services & Independent Entity Status

AIRI is an automated voice communications and scheduling software platform. GNTI IS STRICTLY A SOFTWARE PROVIDER. GNTI IS NOT A GENERAL CONTRACTOR, PLUMBER, ELECTRICIAN, HVAC SERVICE PROVIDER, ROOFER, TRADESPERSON, OR DISPATCH SERVICE. GNTI does not perform physical trade services, conduct site inspections, provide diagnostic assessments, or warrant contractor workmanship.

All commercial relationships, trade contracts, and physical work are entered into solely and directly between you and your customer (“Caller”). GNTI is not a party to any contract for physical trade services.

3. Non-Binding AI Estimates & Workmanship Disclaimers

You acknowledge that all verbal estimates, price ranges, service descriptions, and arrival times communicated by the AI receptionist are preliminary, non-binding exploratory estimates only. Spoken AI statements do not constitute a binding legal contract or formal price quote.

You remain solely responsible for on-site diagnostics, formal written scopes of work, building permits, code compliance, trade licensing, and the quality and safety of all physical trade work. GNTI SHALL NOT BE LIABLE FOR ANY PROPERTY DAMAGE, WATER DAMAGE, FLOODING, ELECTRICAL FIRES, STRUCTURAL DAMAGE, MECHANICAL FAILURES, OR WORKMANSHIP DISPUTES.

4. Telephony Concurrency & Zero-Drop Safeguards

• 2-Call Active Concurrency: Each contractor subscription handles up to two (2) simultaneous voice receptionist calls. Subsequent overlapping calls automatically trigger your configured overflow action.
• 2,000 Monthly Minute Pool: Each monthly subscription includes 2,000 active receptionist minutes (~500 calls/month).
• Zero-Drop Carrier Forwarding: If monthly minutes are exhausted, your line does not disconnect callers. Instead, carrier-level forwarding routes calls to your mobile cell phone so high-ticket jobs are never lost.

5. Call Recording & Consent Compliance

Telephone recording and voice AI disclosure laws vary across jurisdictions. Certain states and regions require all parties to consent to electronic monitoring or recording.

You warrant that your configured greeting and call handling procedures strictly comply with all applicable wiretapping, recording, and consent laws. You agree to defend, indemnify, and hold harmless GNTI from any claims or damages arising from alleged recording consent violations on calls to or from your numbers.

6. Subscriptions, Trials & Cancellation

Subscriptions are billed on a recurring monthly basis. New users receive a 7-day trial. To prevent carrier telephone number fraud, claiming a dedicated live number requires an active paid subscription (which trial users can activate early via one tap). You may cancel your subscription at any time; upon cancellation, your assigned business line remains active until the end of the prepaid period.

7. Customer Data Ownership & AI Model Protection

You retain all ownership of your business data, customer contacts, transcripts, and calendar appointments. GNTI does not sell your data and does not use your call transcripts or proprietary trade data to train public foundation AI models.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GNTI BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, MISSED CALLS, OR BUSINESS INTERRUPTION. OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Contact Information