Privacy Policy
Last Updated & Effective Date: September 30, 2026 • Galaxy Nova Technologies and Innovations (GNTI)
Our Core Privacy Commitment on AI
We do not sell personal information. We do not share your business records or caller communications with third parties for cross-context behavioral advertising. We do not use your live call audio, conversation transcripts, or proprietary business data to train public foundation artificial intelligence models.
1. Overview & Operational Roles
This Privacy Policy explains how Galaxy Nova Technologies and Innovations (“GNTI,” “we,” “us,” or “our”) collects, uses, protects, and discloses personal information when you use the AIRI platform, including our website, mobile applications, web dashboard, and AI receptionist telephony services (collectively, the “Services”).
For contractors using AIRI, GNTI acts as a Data Controller regarding your account management and subscription records, and as a Service Provider / Data Processor when our automated voice receptionist handles inbound inquiries and schedules jobs on behalf of your business.
2. Notice at Collection: Categories of Personal Information Collected
In the preceding twelve (12) months, we have collected the following categories of personal information for specific business and operational purposes:
| Statutory Category | Data Collected | Purpose | Retention Criteria |
|---|---|---|---|
| Identifiers | Name, business trade name, email, phone number, physical address, Clerk account ID, IP address | Account setup, authentication, call routing, support | Duration of active account + 30 days |
| Customer Records | Services offered, service territory, business hours, pricing estimates, booking requirements, emergency policies | Configuring AI receptionist persona and call handling | Duration of active account |
| Commercial Information | Subscription tier, transaction timestamps, billing status, minute usage logs (no credit cards stored by GNTI) | Subscription enforcement, usage cap accounting | 7 years (statutory tax compliance by merchant) |
| Audio & Sensory Data | Transient spoken voice audio streams during live phone calls | Ephemeral real-time speech transcription & voice synthesis | Zero permanent audio retention; purged immediately upon disconnect |
| Electronic Network Activity | Browser type, OS version, device identifiers, app version, error traces | Crash debugging, endpoint security, reliability | 90 days in diagnostic systems |
| Inferences & Structured Records | Text transcripts, structured call summaries, urgency evaluation, appointment details | Contractor call logs, 1-tap SMS drafts, calendar scheduling | 18 months in call log, or until deleted by Contractor |
3. Real-Time Telephony & Voice AI Processing
When a caller rings your AIRI business line, inbound audio is streamed in real time through our secure voice telephony gateway and transcribed via high-accuracy automated speech-to-text models. Our conversational pipeline assesses caller intent, deterministically executes calendar tools, and responds with synthetic voice audio with sub-second latency.
Biometric Data Disclaimer: AIRI does not collect, extract, store, or process biometric identifiers or biometric templates (such as voiceprints, vocal tract geometry, or emotional profiling). Spoken audio is processed solely for phonetic speech-to-text conversion and natural language understanding.
4. Sub-Processors & Technical Infrastructure
We share personal information strictly with vetted technical service providers acting under confidentiality and data protection obligations:
- Identity & Authentication Providers: Contractor login and session management.
- Telecommunications & Carrier Networks: Telephone numbers, SIP trunking, and call routing.
- Real-Time Media & Voice Streaming: Low-latency audio transmission and room routing.
- Speech Recognition & Language Processing: Speech-to-text transcription and text comprehension.
- Speech Synthesis Providers: Generating conversational voice audio.
- Merchant of Record & Payment Gateway: Subscription checkout, billing, and tax processing.
- Cloud Hosting & Database Infrastructure: Secure multi-tenant database hosting and queue processing.
5. State & International Privacy Rights
Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, and other states with comprehensive consumer privacy statutes, as well as EEA and UK individuals under GDPR, enjoy statutory rights including:
- Right to Know & Access: Request disclosure of categories and specific pieces of personal information collected.
- Right to Delete: Request permanent deletion of personal information, subject to statutory exceptions.
- Right to Correct: Request correction of inaccurate personal data in your account.
- Right to Opt-Out of Sales & Sharing: We do not sell personal information or share it for cross-context behavioral advertising.
6. Contact Information
To exercise statutory privacy rights or submit inquiries regarding this Privacy Policy:
Galaxy Nova Technologies and Innovations (GNTI)
Product: AIRI (AI Phone Receptionist)
📧 Privacy Office: privacy@gnti.tech
📧 Support: support@airi.site
📞 Phone: +1 (512) 890-2471
📍 100 Enterprise Way, Suite 400, Wilmington, DE 19801, USA